Sales: 011 262 3632
Support: 011 262 3632

FAQ

Do you have a question? Give us a shout if these frequently asked questions don't cover your own question

Can I mix and match mailbox types?

Absolutely, we have a range of mailboxes and features to meet your unique business needs.

How do I add and remove mailboxes?

You can add and remove mailboxes on your account administration interface. You can also reset passwords, manage aliases and distribution lists as well as upgrade or downgrade packages. This capability provides you with close to full access without the need to contact us.

How do I get support?
Our support engineers are available to assist you with queries via email (support@synaq.com) or telephone (011 262 3632) from 07:00 - 18:00 on weekdays.

However, our infrastructure is monitored and supported 24/7 to ensure that our services are always on

How do I sign up?

Signing up for our services is rather easy, you can either fill in your details here and one of our representatives will call you back OR you can call us on 011 262 3632 to talk to one of our sales representatives immediately.

How does the billing work?
Our services are billed monthly, in advance.

We support debit order payments; credit card payments will be supported soon.

You can also choose to pay for the year in advance, in which case we'll give you the thirteenth month FREE.

How long does it take to sign up?

It takes less than 24 hours to sign up depending on the information supplied and your individual business needs. Typically, the Sign-up, Provisioning and Cut-over can take up to 48 hours.

What can I do with my existing mail?
You decide what you need to do with your existing mail. You can decide to start with fresh mailboxes and not import existing data into them (we recommended you keep a backup for compliancy) or import your existing data into your new mailbox.

We have a number of migration solutions that will work for your business.

What is cutover?

Cutover is the process by which your email is redirected from its existing platform to the SYNAQ servers. At this point you are officially setup to use our services.

What is provisioning?

Provisioning refers to your business’ account setup and preparation on the SYNAQ platform.

What is your money-back guarantee?

We offer a 60-day, 100% money-back guarantee. If you are not happy with our service within the first 60 days of switching to us, we'll refund you. No questions, no hesitations.

You havent addressed my question, what should I do?
Get in touch with us so we can answer your questions as soon as possible.

Email us on sales@synaq.com or phone us on 011 262 3632