Maximise uptime on your IT infrastructure
In a world where IT faults and downtime on IT systems are commonplace and accepted as just another fact of life, SYNAQ boldly challenges this notion – and so should you. Our managed services approach has a single goal: to maximise uptime on your IT infrastructure.
To achieve this SYNAQ has made a considerable investment in:
- Expert staff We hire the best people and constantly update their relevant technical certifications and customer services training to ensure that they remain the best
- Proactive monitoring Through our enterprise-class monitoring systems we’re able to address possible problems before they occur or become a crisis
- Preventative maintenance Routine checks by certified staff validate the health of your infrastructure and alert us to potential future problems. This includes ensuring the latest security patches and critical updates are installed on each system managed
- Configuration backups to remote location Server configurations are always available for disaster recovery by performing a daily backup of critical files to a secure off-site location
- Guaranteed response times Our addicted-to-service-excellence approach ensures that our standard response times beat the industry standard and that issues are acknowledged in good time
- Support requests prioritised by criticality Ensures that critical issues receive immediate attention and affected services are restored as soon as possible
- System security checks Ensures that potential security vulnerabilities are detected and remedied before they can be exploited
- Detailed monthly reports Provide visibility and extra insight into your infrastructure allowing you (and us) to see trends over time
- Uncapped support on SYNAQ certified systems Because we’re that confident about our products and services!
