The SYNAQ Managed Services Methodology
The SYNAQ Managed Service gives you complete peace of mind. It allows you to focus on your business while SYNAQ ensures that your Linux infrastructure is looked after and supported.
Our managed services paradigm challenges the break-fix paradigm of old, and offers a consistent and reliable service that maximises uptime on your infrastructure. In the traditional break-fix model, service providers are reactive and attend to problems as they arise. In the managed services model, we are proactive and put measures in place to prevent possible problems before they occur, and ensure that when problems do occur, they will be resolved quickly and remotely.
Our managed services are also challenging the old notion of needing dedicated in-house staff to manage your infrastructure. In the traditional paradigm, dedicated staff are needed to manage the daily IT operations and react to urgent issues and crises. In the managed services paradigm, SYNAQ staff manages the health of your servers and are available up to 24 hours a day to deal with critical issues that may arise.
