Overview of the key Managed Services features and their benefits
| Feature | Further Detail | Benefits |
| Preventative Maintenance | Log File Checks System Health Checks System Critical Updates and Security Patches |
Early detection of issues, leading to increased uptime and reduced risk |
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Remote Monitoring
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Proactive remote monitoring of system: CPU, disks, health of system and applications | Increased system uptime by prevention of system critical events Improved response times on event of system problems |
| Configuration Backups | Backup of system critical configuration files to a remote location |
Minimised downtime required in the event of system failure improving mean time to repair
|
| Support Availability | A dedicated support desk available to deal with support requests | Responsive and superior technical expertise to correct problems when they occur |
| Uncapped Support | “All you can eat” technical support for all non-administrative support requirements | Support credits never run out Fixed manageable monthly expense with no hidden surprises |
| Access to Implementation Services | Access to highly skilled technical staff for system enhancements and additions Technical advice based on specific needs | Solutions based on understanding of your business and infrastructure |
| Response Time Guarantees | Maximum rapid response time guarantees | Predictable and consistent service delivery – mitigated business downtime risk |
| Peace of Mind | Know that your systems are being expertly managed and maintained so you can focus on your business | Business as Usual |
