We offer a 60 day no-questions-asked money-back guarantee on all our Pinpoint Suite and Cloud
Messaging services. This includes Cloud Messaging powered by Zimbra, Pinpoint SecureMail,
Pinpoint Archive, Pinpoint Branding and Pinpoint Email Continuity. Simply sign up as normal, and if you're unhappy with the service for
whatever reason, and let us know within the first 30 days, we will refund you completely.
How do I sign up?
Please complete our Sign Up form and a sales
representative will contact you within 2 hours to guide you through the process.
How long does it take to sign up?
From when we have all the information we require from you, we will provision the services you
have purchased within 1 working day.
What are your contract terms?
Our contact terms are month to month. Simply sign up and use the service from month to month
for as long as you like.
What can I do with my existing mail?
That's completely up to you. You can choose to start with fresh mailboxes or you can import
your existing mail. We have a number of mail migration options and our technical team can
recommend one that will work for you.
Can I mix and match mailbox types?
Definitely. Get advanced mailbox types for your users who really need the advanced features,
and basic mailboxes for users who simply need email without all the bells and whistles.
How does the billing work?
Service are billed for monthly, in advance. We currently support debit order payments;
credit card payments will be supported soon. You can also choose for pay for the year in
advance, in which case we'll give you the thirteenth month FREE.
How do I get off the service?
Our services are offered from month to month, so you are free to leave at any time. We need
you to give us notice before the 15th of your last month so we have time to process your
request before the next cycle.
How do I get support?
Support is included in your monthly services fees. Our exceptionally talented support
engineers are available to assist you with your queries via email (email@example.com) or
telephone (0861 0 SYNAQ) from 8am to 5pm on weekdays. Our infrastructure is monitored and
supported 24 x 7 to ensure that our services are always on.
How do I add and remove mailboxes?
We provide access to an administrative interface where you can add and remove mailboxes,
reset passwords, manage aliases and distribution lists, upgrade or downgrade packages, without
ever needing to contact us.
How do I get my data if I leave?
All of our data is stored in open formats, so you'll never be locked into our services in
order to access your data. We'll provide you with the instructions on how to retrieve your
data from our servers. Just make sure you do this before canceling services, as canceling your
services will cause your data to be deleted from our servers.
You haven't addressed my question, what should I do?
Please contact us via the website contact form,
email us at firstname.lastname@example.org or phone us on 0861 0 SYNAQ, and we will attend to your query as
soon as possible.