Sales: 011 262 3632
Support: 011 262 3632

FAQ

Do you have a question? Give us a shout if these frequently asked questions don't cover your own question

Can I mix and match mailbox types?

Absolutely we have a range of mailboxes and features to meet your unique business needs

How do I add and remove mailboxes?

You have access to your account administration interface, where you can add and remove mailboxes, reset passwords, manage aliases and distribution lists, upgrade or downgrade packages, almost full access and without needing to contact us.

How do I get support?

Our support engineers are available to assist you with queries via email (support@synaq.com) or telephone (0861 0 79627) from 07:00 - 18:00 on weekdays.

Our infrastructure is monitored and supported 24 x 7 to ensure that our services are always on.

How do I sign up?

Signing up for our service is rather easy, either sign-up online or with one of our sales representatives.

How does the billing work?

Services are billed monthly, in advance.

We support debit order payments; credit card payments will be supported soon.

You can also choose for pay for the year in advance, in which case we'll give you the thirteenth month FREE.

How long does it take to sign up?

Sign up takes less than 24 hours but is dependent on information supplied and business needs. Typically, the sign-up, provisioning and cut-ove can take up to 48 hours.

What can I do with my existing mail?

You decide what you need to do with your existing mail. You can decide to start with fresh mailboxes and not import existing data into them (we recommended you keep a backup for compliancy) or import your existing data into your new mailbox.

We have a number of migration solutions that will work for you

What is cutover?

Cutover happens when your email is redirected from its existing platform to the SYNAQ servers. At this point you are officially setup to use our services

What is provisioning?

Provisioning means account setup and preparation on the SYNAQ platform

What is your money-back guarantee?

We offer a 60-day 100% money-back guarantee. If you are not happy with our service within the first 60 days of switching to us, we'll refund you. No questions, no hestitations.

You havent addressed my question, what should I do?

Give us a shout and we'll be able to answer your question quickly.

Email us on sales@synaq.com or phone us on 011 262 3632

Used and trusted by over 1 000 000 mailboxes across these winning brands