Finding better ways through service.
In every aspect of our business, we see the opportunity to innovate and develop amazing products and services. The core and heart of our existence is to inspire our clients to see what is possible when the world is more open. We do this by developing products based on open source, coupled with incredible customer service. Our differentiator is in our flexible approach and obsession with delivering customer service that rocks. We are committed to finding betters ways for our clients!
Our Service Philosophy
At SYNAQ, the core and heart of our existence is to inspire our clients to see what is possible when the world of business and technology are more open. We look for opportunities to innovate and develop world class services that are unique to the South African marketplace.
We are passionate about delivering our services with an incredible customer experience. This customer focus and our flexible business approach underpins our rocking customers and Inspiring Possibilities mottos.
Why Choose synaq?
- Majority owned by Dimension Data
- In 2011, Dimension Data acquired a majority stake in our business, a move that has given us the ability to scale and grow at a much faster rate and to invest in the most advanced infrastructure in the country. Of course, our clients have benefitted the most from this move.
- Trusted by business
- We've been trusted to improve the IT environment of many top nationwide businesses since 2004 and continue to enjoy relationships from small to ISP level businesses
- Immediate access to a highly skilled team of experts
- SYNAQ engineers are passionate about technology and constantly push themselves to stay abreast with technology advancements. We offer an environment that is highly competitive and encourages each team member to strive for better of themselves and to enrol in latest training and certification. Our commitment to you, is to always hire the best engineers and allow you to have access to our pool of knowledge and experises without the direct investment.
- Uncapped all inclusive support model
- Our monthly support charge is all inclusive, ensuring you don't receive unexpected surprises in the event you require additional support at any given time. This allows you to manage your cash flow and expenditure with confidence that you pay a fixed fee with us
- Focus on your productivity while we focus on your IT
- Free up your resources to increase business productivity and allow SYNAQ to focus on managing, maintaining and supporting your business critical technology, via the cloud or as a managed service.
- Experience true peace of mind - SYNAQ has it handled
- Proactive monitoring, preventative maintenance, built-in redundancy and following best IT practices ensures that our services and your business applications are well looked after and taken care of.
- Affordable solutions
- Linux, combined with open source software and a "pay for what you use" philosophy enables SYNAQ to deliver substantial cost-savings to our customers. Whether you compare our services to alternative cloud, outsourced models and proprietary software.
- Local support is only a call away
- Enjoy global service with local support. Our experts are always only a call or email away, ready to assist you.
- A rocking client experience
- "Rocking our Clients" is our internal mantra and we strive to achieve this with each customer engagement. We do this by offering flexible service support solutions suitable to your business and challenging the notion of world class customer support in IT.
We're committed to protecting our clients from email-borne threats, by being on the forefront of fighting email crime and developing services uniquely for the South African market.
By producing one of the toughest cloud-based messaging infrastructure available, we keep our clients connected across platforms, devices and locations, while minimizing their business risk.
We take the responsibility of keeping abreast with changing email legislation and retention laws, so that our clients remain confident that their business email is compliant with South African law.
We join forces with our clients, channel partners and upstream suppliers to deliver flexible solutions that keep our clients focused on the core strengths of their business.
Our goal, when managing your open source infrastructure, is to maximize your IT infrastructure uptime and give you the peace of mind to focus on your business.
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